REFUNDS

All refund requests will be assessed a $3 processing fee, in addition to any amounts deducted below. No cash refunds are permitted, even if registration took place on the same day as the refund request. All refunds, including payments made by credit or debit cards, are paid by checks issued once a month by the Parks & Recreation Board. Refund checks will be mailed the Monday following the Park Board meeting (third Thursday of the month). A refund must be requested one week prior to the meeting. Any refund requested past this deadline will not be issued until after the next month's meeting.

Individual Fee Programs: When a refund is requested and approved, the patron will be granted the pro-rated amount for any remaining classes less any fees for that program. Absolutely no refunds or transfers will be honored for no shows or missed classes. If HPRD cancels a program, there will be no processing fee.

Team Leagues: Deposits for adult softball leagues are non-refundable. No refunds for any team fees once the season begins

Trips: Refunds will not be granted unless a wait list is available and your spot can be taken. You may also find a replacement for yourself and notify the Park Office of the person taking your place.

Facility Rentals: No refunds within 7 days of event. Entire Fieldhouse & Sharp Athletic Complex refunds: 50% of the fee if requested 8-60 days before the event. Banquet Hall & Fieldhouse Court Rentals: 80% of the fee if requested 8-30 days before the rental. Classrooms, Gazebo, Picnic Shelters, & Tables: 50% of the fee if requested 8-30 days before the rental.

Policy updated on 6.3.14. For details on refund policies, contact the Park Office 219-838-0114